To start a return, access our return portal here.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, and with tags.
Please contact us at help@sarahhann.com for any questions.
DAMAGES OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact us at help@sarahhann.com right away or reach out to us via chat support on the lower right hand side of the screen.
REFUNDS
You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
CONTACT
For questions or requests regarding your order contact us in any of the way below:
- In the chat support window on the lower right hand side of the screen.
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Email: help@sarahhann.com
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Mail: Sarah Hann, Inc., 540 E. 31st St., Los Angeles, CA 90011, United States
Last updated: March 6th, 2025