All domestic orders ship free with Ground Shipping and while we work as quickly as possible to get your order out the door, processing time can take up to 2-3 days for orders placed over weekends and Holidays.

Once shipped, you should receive your order in 4-10 business days.

We do not offer international shipping at this time but please check back as we're always working on ways to expand our community!

If you have any questions about the status of your order please reach out to us on the chat support on the lower right side of the website.

Yes, overnight shipping can be purchased for an additional cost. We can only fulfill rush shipping select requests if orders are placed before 2pm PST. Any order that is placed after 2pm PST with an overnight delivery request will be processed and shipped the following business day. This shipping cost is nonrefundable. We do not ship in the weekends or U.S. holidays, and we do not offer Saturday delivery.

If you have any questions about the status of your order please reach out to us on the chat support on the lower right side of the website.

No we do not at this time, sorry for any inconvenience.

If you have any questions about the shipping of your order please reach out to us on the chat support on the lower right side of the website.

If an order is requested to be split into multipe delivery dates or a order hold, you are responsible for the hold charge and the multiple shipment charge. If there are any unforseen circumstaces of delayed shipment on our end, we will ship all items under the same checkout and you will not be charged twice for separate packages.

If you have any questions about the shipping of your order please reach out to us on the chat support on the lower right side of the website.

If your order is shipping to an incorrect address, please contact chat support right away ( chat support is located on the lower right side of the website). We will do our best to make the adjustment before your order has shipped from our warehouse.

If you have any questions about the shipping of your order please reach out to us on the chat support on the lower right side of the website.

Package theft is a real thing, and it sucks, we are sorry this happened! If your package has been lost in transit, please reach out to chat support right away. (chat support is located on the lower right side of the website).

If your order is shipping to an incorrect address, please contact chat support right away. We will do our best to make the adjustment before your order has shipped from our warehouse.

If you would like to place a wholesale order, please reach out to hello.sarahhann.com or contact us in the chat support below on the lower right hand side.

We currently do not offer international shipping, sorry for the inconvenience. Please check back with us.at a later time incase anything changes.

Once you’ve received your shipping confirmation email you can click on 'Track It' and see the status of your delivery. It may take 24 hours for tracking updates to appear.

Information about any back ordered or cancelled items will be included in a separate email.

If you have any questions about the status of your order please reach out to us on the chat support on the lower right side of the website.

.

At the current moment, once your order is placed, there is no way to self change the order. Sorry about that! Please reach out to us on chat support immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

If there seems to be an error or are items missing from your order, send a message to chat support for further assistance.

At the current moment, once your order is placed, there is no way to cancel the order. You can send a message to our chat support and we will do our best to assist you in editing your order before it is processed in our warehouse.

Oh no, we are sorry ! Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All claims for damages/missing items must be made within 30 days of receiving your order.

All items marked final sale have been reduced in price and cannot be returned for a refund, e-gift card, or exchange.

File a damaged claim in our returns portal or contact chat support with in 30 days of your order arriving so we can make it right!

We accept: Visa, Mastercard, American Express, debit and credit cards.

We do not accept any types of payment terms.

We currently do not ship internationally. If you are an international store interested in placing a wholesale order, please reach out to us to see if we can make it happen!

To start a return, please reach out to us on the chat support on the lower right side of the website.

We are happy to accept pre-approved returns, only if the return request is submitted within 30 days of receiving your order. Returns that are made without pre-approval from a Sarah Hann representative are ineligible for refund or store credit. Please contact us via chat support with your claim information and a representative will be in touch within 48 business hours.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase when starting your return request. We will not accept your items for credit or refund without a return authorization.

If your return authorization is accepted, please use the provided return shipping label, and pre-existing packaging to send your package back. Items sent back to us without first requesting a return authorization will not be accepted. We will not accept your items for credit or refund without a return authorization for every item you are requesting to send back. We cannot accept returns on items purchased from third party vendors, or e-gift cards. The cost of the return label will be deducted from your total refund or credit if you did not purchase the Redo Package Protection

.

You can always contact us on the support chat with any return questions (chat support is located on the lower right side of the website).

To start a return, please reach out to us on the chat support on the lower right side of the website.

Once you receive your return label, make sure to have your return dropped off and scanned 14 days from the ship date to avoid being charged and/or to receive your refund. Please only send returns using our pre-paid return labels so that we can track your items. We cannot refund a lost return that was sent using a method other than our return labels.

All returns should be in new, unworn condition with both types of tags still attached to each item. Any returns received postmarked after 30 days from the ship date are ineligible for return or exchange.

Yes you can! If you want to exchange an item for a new style, you can reach out to our chat support to start your exchange.

Make sure to have your return dropped off and scanned 30 days from the ship date to avoid being charged and/or to receive your refund. Please only send exchanges using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels. The cost of the return label will be deducted from your refund or credit if you did not purchase the package protection.

We only allow for one round of exchanges for an item. If you make an exchange for an item and want to exchange it for a 2nd time, we can NOT accommodate the exchange.

You are responsible to cover the shipping exchange label cost and new item shipping cost to you (amount will be deducted from your refund or credit).

We only allow for one round of exchanges for an item. If you make an exchange for an item and want to exchange it for a 2nd time, we can NOT accommodate the exchange.

You are responsible to cover the shipping exchange label cost and new item shipping cost to you (amount will be deducted from your refund or credit).

Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

Please submit all job inquiries to hello@sarahhann.com and we will make sure they get to the right person!

Please email hello@sarahhann.com about press inquires.

Please email hello@sarahhann.com about wholesale inquires.